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Promo FAQs
Frequently Asked Questions
Q. What is the Thieves Cleaner promotion?
A. From September 1–30, eligible friends who place a qualifying first-time or reactivation order of 100 PV or more will receive a FREE bottle of Thieves Cleaner.
Q. Who is eligible for the promotion?
A. The promotion is designed for new Customers and Brand Partners placing their first order and existing Customers and Brand Partners who are reactivating their account with a qualifying order.
Q. What qualifies as a first-time order?
A. A first-time order is an eligible Customer’s or Brand Partner’s first order of 100 PV or more during the promotional period. Both Loyalty Rewards and one-time orders qualify.
Q. What qualifies as a reactivation order?
A. A reactivation order is a qualifying order of 100 PV or more placed by an eligible inactive Customer or Brand Partner during the promotional period.
Q. Does the order need to be exactly 100 PV?
A. No. Any order of 100 PV or more qualifies. If you’re a new Customer or Brand Partner placing your first order with Young Living, you’ll automatically get 10 percent off your entire 100+ PV order in addition to free Thieves Cleaner.
Q. What if my qualifying order falls below 100 PV with the SHAREYL 10 percent discount?
A. No worries! As long as your enrollment or reactivation order reaches 100 PV prior to the discount, the promotional Thieves Cleaner will be added automatically.
Q. Does shipping or tax count toward the 100 PV requirement?
A. No. The qualification is based on PV, not the final dollar amount paid.
Q. Do I need to add Thieves Cleaner to my order?
A. No, the free product will be added automatically to your order!
Q. Can I choose a different free product instead of Thieves Cleaner?
A. No. The promotional gift is specifically Thieves Cleaner and cannot be substituted.
Q. Can I receive more than one free bottle?
A. No. The promotion provides one free bottle per qualifying first-time or reactivation order.
Q. Can I share this promotion with a friend?
A. Absolutely! This promotion is a great opportunity to introduce someone new—or welcome back someone who hasn’t ordered recently to Young Living.
Q. What happens if my order is less than 100 PV?
A. Orders below 100 PV do not qualify for the promotion.
Q. What if I place multiple smaller orders that add up to 100 PV?
A. The promotion requires a qualifying order of 100 PV or more. Multiple separate orders cannot be combined to qualify.
Q. What if I cancel or return my qualifying order?
A. If the order no longer meets the promotion requirements because of a cancellation, return, or adjustment, the promotional gift may no longer be eligible.
Q. Is this promotion available in all markets?
A. No, this promotion is a Canada market exclusive promotional offer.
Q. When will the new Fall Bundle be available for purchase?
A. It’ll be available for purchase on Tuesday, September 1, at 12 a.m., MT, until Monday, November 30, at
11:59 p.m., MT.
Q. Can I purchase the new Fall Bundle on a loyalty order?
A. Yes, the Fall Bundle is available for purchase on loyalty orders.
Q. What order types can the Fall Bundle be purchased on?
A. The Fall Bundle is available on one-time and loyalty orders.
Q. Can I use loyalty points to purchase the Fall Bundle?
A. No, you cannot use loyalty points to purchase the Fall Bundle.
Q. Is the Fall Bundle permanent?
A. No, the Fall Bundle is here only for the season, until November 30, while supplies last.
Q. Which Young Living markets can participate in the product launch?
A. The Canada market can participate in this launch.
Q. Can NFR Customers purchase the Fall Bundle?
A. No, NFR Customers cannot purchase the Fall Bundle.
Q. Will the Fall Bundle affect products not included in the launch?
A. No, the Fall Bundle will not affect other products.
Q. Will the Fall Bundle result in limits on other Young Living products?
A. No, it won’t result in limits on other products.
Q. Are there any ordering limitations?
A. No, there are no ordering limitations.
Q. Will the Fall Bundle restock if it sells out?
A. Because it’s part of a limited-time launch, availability is while supplies last.
Q. What is the Sunset Skin Care Sale?
A. This sale is all about making room for what’s next! The Sunset Skin Care Sale offers 40–50 percent off select products as we transition to our new skin care lineup debuting this fall.
Q. When does the Sunset Skin Care Sale begin and end?
A. The sale starts Saturday, August 1, at 12 a.m., MT, and continues while supplies last.
Q. Can I use loyalty points to purchase sale products?
A. No, but you can add sale items to both loyalty and one-time orders.
Q. Are there purchasing limits?
A. Nope! But popular items may sell out quickly, so grab what you love while you can.
Q. What ordering types can the sunsetting skin care products be purchased on?
A. You can purchase them on one-time and loyalty orders.
Q. Is the PV discounted too?
A. Yes, to reduce prices to 40–50 percent off wholesale prices, PV has been reduced by 70 percent.
Q. When is the new skin care line launching?
A. It will launch this October—stay tuned!
Q. What products are coming with this new line?
A. We can’t give away the surprise yet, but there will be a replacement for all the retiring products with improved science and beautiful branding.
