Young Living Canada ULC Privacy Policy

Date last updated: May 1st, 2026

This Privacy Policy describes how Young Living Canada collects, processes, uses, discloses, or shares your personal information. When you use our website https://www.youngliving.com/en_ca /https://www.youngliving.com/fr_ca , mobile applications, products, or services or otherwise form a Interactions with us, we may obtain data from you and the devices you use to interact with us.

This policy is designed to provide transparency into our privacy practices and principles in a format you can navigate, read, and understand.

We commit to treat your personal information, which is any information that can directly or indirectly be used to identify you, with care and respect and give you methods to contact us should you have any questions or concerns about the use of your information.

Finally, you may have received additional privacy documentation from us when you used a specific site, product, or service from us. In that case, the documentation you received should be read in conjunction with this Notice.

The Scope of this Policy

This Policy describes the processing of information provided or collected on our sites and applications where this privacy policy is posted. In some instances, we may provide additional data privacy notices specific to certain products, practices, or regions. Those terms should be read in conjunction with this policy.

If you provide information to us on a third-party site or platform, the information you provide may be separately collected by the third-party site or platform. That third-party site or platform’s privacy practices will govern the use of your information. Choices you make on that third-party platform will not apply to our use of the information we have collected through our sites, products, or services.

Your Privacy Rights

You have the right to access, correct, and request deletion of your personal information. You also have the right to withdraw your consent for the processing of your personal information.

You can exercise your privacy rights by clicking the “My Privacy Choices” link at the bottom of our website and select the applicable request, or by contacting us at DPO@youngliving.com. When we receive a request to exercise a privacy right, we will review information we have collected about you (if any) with identifying information you may have provided us (such as a login, email address, mailing address, zip code, or transaction or order number) to authenticate your identity. If you use an authorized agent to submit a request, we may require the authorized agent to provide proof that you gave the agent signed permission to submit the request. We may also require you to directly confirm with us that you provided the authorized agent permission to submit the request.

There may be situations where we cannot grant your request. In such a situation, we will explain our reasoning to you and will honor your right to appeal when applicable.

Information Collected or Processed

Young Living collects the categories of personal information that are identified below when you visit our websites. We generally collect the information listed below to secure, improve, and provide our services to our customers.

Browser Type; Operating System;

Internet Service Provider;

IP address;

Date and time of your visit to our sites; and

Information about the website from which your system comes to or through our website.

 

When you make an order on our website or register as a partner we collect the following information:

When you access the Aroma Connect application we collect identifiers such as email address and password, application data related to how you use the application, when the application is accessed, and time spent on the application.

We may also collect information necessary to book travel for certain contests or Company events, which may include passport and country of residence information.

Sources of Information

The sources from which personal information may have been collected or processed are the following: information that you provided to us, online tracking technologies, automatic data collection technologies, social media platforms and networks, and our third-party service providers. The purpose of such collection or processing include: providing our products and services, communicating with you, administering the Brand Partner program, with your consent, marketing and promotional purposes (which may include targeted advertising), analytics and personalization, security and fraud prevention, legal obligations, and for core business functions.

How We Disclose Information

Young Living does not sell your information. We may disclose your information to our subsidiaries and affiliates, along with our service providers and third-party processors solely for the purposes of providing services to you. We may also disclose your information to service providers and third parties when necessary to comply with laws and regulations; respond to subpoenas and court orders; exercise our legal rights or defend against legal claims; investigate, prevent, or take action regarding illegal activities, suspected fraud, potential threats to our property or the physical safety of any person, or violations of our usage instructions and applicable terms and conditions; facilitate the financing or insuring of our business or a disposition of all or part of our business or assets, or as otherwise permitted or required by law. We may disclose anonymized or aggregated data at our discretion, in accordance with applicable laws.

We use third-party service providers located outside of Canada to provide us with certain services for our operations such as web hosting, digital marketing, communications, and software development. If you have any questions about our use of third-party service providers, please contact us (information below). We maintain written agreements, which contain contractual safeguards to protect your information in accordance with this policy and applicable law, with all service providers,.

If you post your information or content to our online forums or media sites, this information is public on the Internet. We are unable to prevent or control further use of this information and refer you to the third-party sites’ privacy policies and terms of use to learn more about their privacy practices.

Sharing of Personal Information with other Brand Partners

When you enroll as a Brand Partner, we share certain personal information within our brand partner network. Specifically, when you enroll or participate as a Brand Partner, we may share limited personal information with your upline Brand Partners for identified and reasonable business purposes.

The personal information shared may include your name, contact information, enrolment date, rank, and order history. This information is shared to facilitate mentoring and support, administer compensation and incentive programs, provide training, enable sales reporting and organizational management, and ensure the effective operation of our brand partner network.

Upline Brand Partners are authorized to access and use this information only for business purposes related to their role within the organization and must protect it in a manner that is consistent with our policies and applicable Canadian privacy laws. Upline Brand Partners are not permitted to use this information for personal purposes, unrelated marketing activities, or any purpose unrelated to the purposes for which the information was originally collected.

Your Controls and Choices

You can control how and when you want to receive marketing emails from Young Living by clicking on the “unsubscribe” link located at the bottom of our email communications to you. This will not affect your receipt of administrative emails (for example, emails about your account, transactions, or policy changes) for your registered account.

Our Commitment to Protecting Information Belonging to Children

Our services are not intended for children. We do not knowingly collect information via our sites, products, and services from users under the age of 14. If you believe your child has provided us with personal information, please alert us at DPO@youngliving.com. If we learn that we have collected personal information from a child, we will promptly take steps to delete such information and terminate the child’s account.

Cookies and Other Technologies

Cookies are identifiers we transfer to your browser or device that allow us to recognize your browser or device and tell us how and when pages and features in our services are visited and by how many people. You may be able to change the preferences on your browser or device to prevent or permit acceptance of cookies. We have broken up our cookies into categories to help you understand what they do.

You can manage your cookie preferences on our cookie banner that pops up when you first visit our website. In order to permit non-essential cookies, you must consent to their use.

We also offer a Live Chat service on the Young Living websites called Zoom which allows you to contact Young Living’s Member Services representatives. Zoom is a web-based live customer interaction service operated by a third-party, which provides a range of high-performance features, support and communication tools and APIs, and enables service employees to reach and assist visitors to the Young Living sites. By using the chat, you agree and consent to our use of LogMeIn to provide the Zoom service. Information you provide to Zoom forwards directly to our Member Services representatives. Such information includes:

Full name

IP address and/or device identifier

Video

Operating system

Session duration

Content of communication

Language settings

Location data

Connection information, log files, and other diagnostic data

 

Consent

We obtain meaningful consent before collecting, using, or disclosing personal information. Consent may be express or implied, depending on the sensitivity of the information and the circumstances. For the collection, use or disclosure of sensitive personal information, such as financial or identification data, we will obtain your express consent. You may withdraw consent at any time, subject to legal or contractual restrictions, by contacting our Privacy Officer.

Communications (SMS/Text Messages) If you choose to provide your explicit consent, Young Living Canada ULC, (“we”, “us”, or “our”) may use your mobile phone number to send you promotional SMS/text messages about Young Living products, services, special offers, events, and other marketing content. Subject to your consent, we may also call you on that number. Providing consent to receive SMS marketing messages is entirely voluntary and is not required in order to purchase any goods or services.

By opting in to receive SMS/text messages from Young Living, you acknowledge that:

You may withdraw your consent at any time, at no cost and without affecting the lawfulness of processing based on consent prior to withdrawal. You can opt out at any time by following the instructions included in each SMS message (e.g., replying “STOP”) or by contacting us using the details provided in this Privacy Policy.

Young Living will not disclose your mobile phone number or any other personal information to third parties for their own independent marketing purposes without obtaining your separate, explicit prior consent.

Global Privacy Control

If you would like to control the use of cookies and similar internet technologies on your computer, you can use web browsers listed with the Global Privacy Control tool built into them. These browsers limit cookie technologies and how they work while you browse the internet. You can find a list of browsers with the Global Privacy Control tool built into it here: https://globalprivacycontrol.org/#download.

The use of the website and web browsers located at the site above is at your own risk, subject to the agreements from those web browsers’ developers, and subject to their privacy policies. Young Living does not accept any liability associated with your use of the website above or the content you may download from that website.

Our Global Data Transfer Practices

We store and process your personal information on our servers located outside of Canada, including within the United States but may transfer your personal information to other countries outside of Canada/Quebec and the United States, including Mexico, Ecuador, Costa Rica, Europe and APAC, for the purposes describe in this Privacy Policy

Changes to This Privacy Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page. If we make any material changes to how we treat your personal information, we will notify you by email at the primary email address specified in your account and through a notice on our sites’ home page. You are responsible for ensuring we have an up-to-date email address to contact you. You are advised to review this privacy policy periodically for any changes. Changes to this privacy policy are effective when they are posted on this page.

How to Contact Us and Challenging Compliance

If you have any questions about how we process your information, you can contact us at:

Our postal address is:

Young Living Canada ULC

Unit 142, 701 64 Ave SE

Calgary, Alberta

T2H 2C3

We can be reached via e-mail at canadacs@youngliving.com, or you can reach us by telephone at toll free line 1-855-429-2616.

If we are unable to resolve your privacy concern, or if you prefer to raise the matter with the relevant privacy authority, you may also file a complaint with the applicable Privacy Commissioner. The appropriate commissioner will depend on your province of residence and the nature of your interaction with us.

You may contact:

Office of the Privacy Commissioner of Canada (OPC): Toll‑free: 1‑800‑282‑1376

If your complaint relates to an organization regulated under provincial private‑sector privacy laws, you may also contact:

Alberta Office of the Information and Privacy Commissioner Website: https://www.oipc.ab.ca Phone: 1‑888‑878‑4044

Office of the Information and Privacy Commissioner for British Columbia Website: https://www.oipc.bc.ca Phone: 1‑800‑663‑7867

Commission d’accès à l’information du Québec Website: https://www.cai.gouv.qc.ca Phone: 1‑888‑528‑7741

We encourage you to consult the relevant commissioner’s website for instructions on how to file a complaint and for guidance on the scope of their authority.